Privacy Policy

Learn how Hyzo protects your information, keeps your account secure, and respects your privacy across every interaction on our marketplace.

Secure by Design

User‑First Privacy

Responsible Data Use

Quick Highlights

We notify you when we make important updates to this policy.
We treat your data like a long‑term partnership, not a product.
You stay in control of your login sessions and account access.
Our infrastructure is hosted on modern, secure cloud platforms.

Types of Information We Collect

Basic contact details, order history, delivery information, limited device data (like browser type), and optional communication preferences you share with us. We do not ask for more than we need.

How We Use Your Data

We only collect the information needed to create your account, process your orders, personalise your experience, and improve our services.

Account details to help you sign in securely and manage your orders.
Contact information so we can share order updates, invoices and important notifications.
Delivery details to make sure your products reach the right place, at the right time.
Usage insights to understand how Hyzo is used and where we can improve.

What We Never Do

Your trust matters. We do not sell your personal information to third parties for marketing or advertising.

No selling of your data to data brokers or advertisers.
No sharing of sensitive personal details without your explicit consent.
No hidden charges or unclear terms around how your information is handled.
No reading of your private files, designs or content beyond what is needed to complete your order.

Your Privacy Controls

You are always in control of your information. You can update, download, or request deletion of your data at any time.

Update your profile and contact details from your account settings.
Reach out to our support team to request a copy or deletion of your data.
Manage your communication preferences and notification settings.
You can sign out from any device at any time for extra safety.

Data Retention & Storage

We keep your information only for as long as it is needed to provide services, meet legal requirements, or resolve disputes.

Order and invoice records are stored for the minimum period required for accounting and tax compliance.
Design files and uploads may be kept to make reordering faster, and you can request removal where possible.
Backups are stored in secure environments with restricted access.

Third‑Party Services

Hyzo partners with trusted technology and logistics providers to run payments, analytics and deliveries.

Payment details are handled by certified payment gateways and are not stored as plain text on Hyzo servers.
Couriers and logistics partners receive only the data required to deliver your packages.
Analytics tools help us improve performance and reliability without revealing who you are personally.

If you have questions about this Privacy Policy or how we handle your data, please contact us at hi@hyzo.in. We're happy to clarify anything in simple language.